Coronavirus Update

09/17/2020 UPDATE

Today Texas Governor Greg Abbott announced as of September 21, 2020, the following entities may operate at up to 75% capacity, if the business is located in a hospital service area with low COVID-19 hospitalization rates:

Follow the latest COVID-19 updates from the City of Plano here.

09/14/2020 UPDATE

This past week the City of Plano announced they would no longer push out daily media advisories and instead direct residents to the city dashboard. It is important to note that the city does not manage or track cases. The State of Texas does this and reports case information. The information provided by the State is still available through the City dashboard and is updated daily HERE. This change in how the City provides information is in no way related to the status of COVID-19 in our community.

Follow the latest COVID-19 updates from the City of Plano here.

09/02/2020 UPDATE

Plano is continuing to take COVID safety precautions very seriously. Learn how to take a safe vacation to Plano here and check out these end of summer hotel deals.

Reminder: There is a City of Plano COVID-19 Hotline available at 972-941-5922. The hotline is staffed Monday through Friday, 9 a.m. to 5 p.m. Voicemails left after hours will be responded to the next business day. Questions can be emailed to Find additional resources here.

08/02/2020 UPDATE

Plano’s Jack Carter Pool Awarded Safeguard Label.

Plano is the first U.S. city to undergo extensive inspection process.

The City of Plano is taking unprecedented action to ensure facilities are safe. Jack Carter Pool is the first City facility awarded a Bureau Veritas SAFEGUARD Label. The label demonstrates the City has addressed risks specific to the pool operation and met strict hygiene standards. The City took swift action after the COVID-19 pandemic began to ensure customer and employee safety and hygiene at the pool.

Operational changes included:

Patrons are asked to wear masks at entry to facility; they can take off masks as they get to their swimming areas.

Patrons are limited to 6 people per group; unless within same family which can be up to 10 maximum people.

Patrons loungers and picnic tables are space at a minimum 6 feet apart.

Staff are required to wear masks as they serve customers.

Staff are assigned specific disinfecting tasks during the cleaning period between sessions as well as during visiting hours. Staff are assigned specific disinfecting chemicals to use for disinfection work and checked by onsite supervisor/manager.

Staff are required to disinfect all equipment on loan to patrons during their visit.

Social distancing markings and signage are installed throughout the facility.

Hand sanitizers are available at specific locations onsite to promote safe hygiene.

Touchless payment is encouraged when payments are taken.

Signage posted throughout facility to promote safe hygiene practices.

Capacity is reduced to 25% of normal visitors load.

The testing, inspection and SAFEGUARD certification of Jack Carter Pool is only the beginning. The contractor will test, inspect and certify 9 other City sites. Next is line are the Haggard Library and Tom Muehlenbeck Recreation Center. Other facilities that will be inspected include the Plano Municipal Center, Police Headquarters, Fire Administration, Fire Station #1, Municipal Courts, Sam Johnson Recreation Center, Public Works and Heritage Yards. These locations were selected to allow the City a defined blueprint to follow for other similar City facilities.

Plano is the first U.S. city to go through this rigorous process. “The bottom line is we want to ensure that our residents and employees feel safe,” said Rachel Patterson, Director of Environmental Health and Sustainability. “The third-party inspection process should enhance confidence in the safety and health of our public facilities.”

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

07/02/2020 UPDATE

Governor Greg Abbott today issued an Executive Order requiring all Texans to wear a face covering over the nose and mouth in public spaces in counties with 20 or more positive COVID-19 cases, with few exceptions. The Governor also issued a proclamation giving mayors and county judges the ability to impose restrictions on some outdoor gatherings of over 10 people, and making it mandatory that, with certain exceptions, people cannot be in groups larger than ten and must maintain six feet of social distancing from others.

There are several exemptions, but those you all need to be most aware of are:

  • Any person younger than 10 years of age;
  • Any person with a medical condition or disability that prevents wearing a face covering;
  • Any person while the person is consuming food or drink.

View the Executive Order here.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

07/01/2020 UPDATE

The City of Plano wants you to Stay Safe. When you’re in situations where social distancing is not possible, Be Smart and please wear a mask.

Plano City Council approved a mask ordinance during its June 30 special called session. The ordinance strongly recommends businesses put a health policy in place and post this policy so the public can see it.

The ordinance is a recommendation, not a requirement. As such, the City does not have formal enforcement activity. 

Read the ordinance here. The ordinance is in effect through Monday, August 10.

You may print and use the poster below inside your business. Download it here.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

06/29/2020 UPDATE

Due to the continued increase in COVID-19 cases in our community, the City of Plano has adjusted the following service expansions:

Summer recreation classes scheduled to begin on July 6 or later have been cancelled, except for online classes and those at High Point Tennis Center. Recreation staff will be contacting registrants to process cancellations and issue refunds.

The Plano Public Library Browse, Grab and Go planned for July 6 is on hold. Current services continue, including porch side pickup of materials, computer access by appointment, online programs for all ages, and access to digital resources (eBooks, eAudiobooks, eMagazines, eNewspapers and databases).

The Interurban Museum’s reopening date of July 11 has also been postponed.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

06/26/2020 UPDATE

Due to significant spikes in positive COVID cases in Texas, Gov. Greg Abbott today has issued the follow updates in his latest Executive Order:

All bars and similar establishments that receive more than 51% of their gross receipts from the sale of alcoholic beverages are required to close at 12 p.m. on Friday, June 26. These businesses may remain open for delivery and take-out, including for alcoholic beverages, as authorized by the Texas Alcoholic Beverage Commission.

Beginning Monday, June 29, restaurants may remain open for dine-in service, but at a capacity not to exceed 50% of total listed indoor occupancy.

Rafting and tubing businesses must close.

Outdoor gatherings of 100 or more people must be approved by local governments, with certain exceptions.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

06/22/2020 UPDATE

The City of Plano encourages you to Stay Safe and Be Smart as we move forward with reopening facilities and restarting programs. Use smart health strategies to protect yourself, your family and our community.


Plano Event Center reopens for business on July 1st. Details on rentals, floor plans and a calendar of upcoming events can be found at


Plano’s Parks are open for outdoor exercise programs effective July 1. For guidelines and details, please contact Terrance Wright at 972.941.7277 or


Plano Parks and Recreation is pleased to announce the restart of its in-person recreation center programming beginning July 6. Classes are limited, but include swim lessons, fitness classes, water aerobics, art classes and more. Plano Parks and Recreation has developed a plan to protect the health and safety of the public and staff. Find your next class at:

If you have any questions regarding a specific class, feel free to call the recreation center where the class is being held.

Also on July 6, the following facilities will be open to daily guests as well as members. Please check the Parks and Recreation website for facility hours and services offered:

  • Plano Aquatic Center
  • Carpenter Park Recreation Center and indoor pool
  • Liberty Recreation Center
  • Oak Point Recreation Center and indoor pool
  • Tom Muehlenbeck Recreation Center and indoor pool


The Interurban Museum will reopen to visitors on Saturday, July 11. Hours of operation will be 1-5 p.m. Saturdays. Learn more about the Interurban Museum here:

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

06/04/2020 UPDATE

On Wednesday, June 3, Gov. Greg Abbott announced the third phase of reopening businesses in Texas amid the coronavirus pandemic. Under the governor’s plan, most Texas businesses will be allowed to operate at 50% capacity, effective immediately. This includes businesses currently operating at 25% capacity, such as bars, gyms and indoor wedding venues.

As the state begins Phase III, all Texans and Texas businesses are asked to continue following the standard health protocols and guidance of state and federal officials monitoring COVID-19.

Effective June 3

All businesses currently operating at 25% capacity can expand occupancy to 50% with certain exceptions.

Bars and similar establishments may increase their capacity to 50% as long as patrons are seated.

Amusement parks and carnivals in counties with fewer than 1,000 confirmed positive cases may open at 50% capacity.

Restaurants may expand their maximum table size from six to 10 people.

Effective June 12

Restaurants may expand their occupancy levels to 75%.

Counties with 10 or fewer active COVID-19 cases may expand their occupancy limits to 75%. Counties that fit this category but have not previously filed an attestation with DSHS will need to do so.

Effective June 19

Amusement parks and carnivals in counties with more than 1,000 confirmed positive cases of COVID-19 may open at 50% capacity.

No occupancy limits on the following

  • Essential critical infrastructure workforce as defined by CISA
  • Religious services
  • Local government operations, unless determined differently by the local government itself
  • Child care services
  • Youth camps
  • Recreational sports for youth or adults

50% Occupancy for establishments does not apply to outdoor areas, events, or establishments except

  • Professional, collegiate, or similar sporting events
  • Swimming pools
  • Water parks
  • Museums and libraries
  • Zoos, aquariums, caverns, and similar establishments
  • Rodeos and equestrian events

50% Occupancy does not apply to the following workplaces with at least six feet of separation between work stations

  • Hair salons, barber shops, and cosmetology studios or other similar occupations.
  • Massage therapy
  • Personal care such as tanning, tattoo, piercing, hair removal, and hair loss services.
  • Amusement parks or carnivals with the caveat that in counties with more than 1,000 COVID-19 cases, operations may not begin until 6-19-2020.
  • Gatherings of more than 500 persons may have additional restrictions placed on them by the county or local health authority as deemed necessary.
  • Dine-in restaurants where less than 51% of sales are from alcohol may open at 75% of total occupancy beginning on 6-12-2020.
  • Bars or similar establishments with a permit from the Texas Alcoholic Beverage Commission may only serve to those who are seated.
  • For establishments with a retractable roof – the establishment is considered an indoor establishment regardless of whether the roof is open or closed.

Find more information on Phase III re-openings here.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

05/18/2020 UPDATE

Governor Greg Abbott today announced the second phase of the State of Texas’ ongoing plan to safely and strategically open Texas while minimizing the spread of COVID-19. Under Phase II, restaurants may increase their occupancy to 50% and additional services and activities that remained closed under Phase I may open with restricted occupancy levels and minimum standard health protocols laid out by the Texas Department of State Health Services (DSHS).

“Today, tomorrow, and every day going forward is one step closer to medical discoveries that can treat and protect people from COVID-19—but until that day comes, our focus is keeping Texans safe while restoring their ability to get back to work, open their businesses, pay their bills, and put food on their tables,” said Governor Abbott. “By continuing to use safe practices, we are slowing the spread of COVID-19 and protecting our most vulnerable. Now more than ever, we need to work together as one Texas. I ask all Texans to continue heeding the guidance of our state and federal medical experts and do their part to protect public health. If we all unite in our resolve, we will overcome this challenge.”

Via Executive Order, the following services and activities may open under Phase II.

  • Child Care Centers (May 18)
  • Massage and Personal-Care Centers (May 18)
  • Youth Clubs (May 18)
  • Rodeo and Equestrian Events (May 22)
  • Bowling Alleys, Bingo Halls, Simulcast Racing, and Skating Rinks (May 22)
  • Bars (May 22)
  • Aquariums and Natural Caverns (May 22)
  • Zoos (May 29)
  • Day Youth Camps (May 31)
  • Overnight Youth Camps (May 31)
  • Youth Sports (May 31)
  • Certain professional sports without in-person spectators (May 31)

All sporting and camp activities are required to adhere by special safety standards, and minimum standard health protocols have been established for all newly-announced opened services and activities. Businesses located in office buildings may also open but must limit their occupancy to the greater of 10 employees or 25% of their workforce.

Additionally, restaurants may expand their occupancy to 50% beginning May 22. Bars—including wine tasting rooms, craft breweries, and similar businesses—may open at 25% occupancy but like restaurants, these occupancy limits do not apply to outdoor areas that maintain safe distancing among parties.

Opened services and activities under Phase II are subject to certain occupancy limits and health and safety protocols. For details and a full list of guidelines, openings, and relevant dates, visit

Find more information on Phase II re-openings here.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

05/14/2020 UPDATE

The following is a COVID-19 update from Plano Parks & Recreation

The following facilities will re-open for members only on June 1 with limited services and reduced operations hours:

  • Plano Aquatic Center
  • Carpenter Park Recreation Center and indoor pool
  • Liberty Recreation Center
  • Oak Point Recreation Center and indoor pool
  • Tom Muehlenbeck Recreation Center and indoor pool

Access will be restricted to the following amenities:

  • Walking/Running track
  • Fitness area (no free weights)
  • Lap swimming only

Due to the challenge of ensuring physical distancing by our visitors, the outdoor pools will remain closed throughout the summer.

Sam Johnson Recreation Center for Adults 50+ is closed and will not reopen until there is confirmation from state and local public health officials that there is no widespread community transmission of COVID-19. All Sam Johnson Recreation Memberships have been put on hold and will be extended by the number of days you had left on your membership when we closed.

Bob Woodruff, Jack Carter and Windhaven Meadows Dog Parks are closed until further notice. Carpenter Park Skate Park is closed until further notice. The skate park is closed in an effort to promote social distancing. Plano parks, open space, and trails are currently open for use. Ordinances should still be followed and we encourage residents to practice social distancing.

Parks remain open until further notice. We have limited the amount of parking at Arbor Hills Nature Preserve, so please consider visiting another park near you. You may find a list of all the parks in Plano on our park locator map.

The City of Plano is encouraging our community to use wisdom and extreme caution when considering group gatherings or activities. Everyone has a social responsibility to keep our community safe and healthy.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

05/08/2020 UPDATE

Under the direction of City officials, no events will take place at Plano Event Center through June 30, 2020.

Please call 972-941-5860 to schedule an appointment to visit Plano Event Center for a site visit.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

05/07/2020 UPDATE

Restrictions on Use of City Facilities have Changed

Governor Greg Abbott’s recent declarations mean changes to previous City facility closures and operations. Here’s what’s different:

High Point Tennis Center is open for open play and private lessons only Monday-Thursday from 9 a.m. to 9 p.m. and Friday-Sunday from 9 a.m. to 6 p.m. Make court reservations by calling 972-941-7170.

Plano recreation centers and pools, Carpenter Park Skate Park and the dog parks are closed through May 17. Check Parks & Recreation COVID-19 FAQs for more details.

Pecan Hollow and Ridgeview Ranch Golf Courses are open. Patrons must adhere to the current social distancing guidelines established by the Attorney General.

Plano Public Library restores limited services and now offers hold pick-ups and specialty item returns for porch side service. Book drops are open for materials return.

Plano Animal Shelter is now open normal business hours (9 a.m.-6 p.m. Monday-Friday, 10 a.m.-4 p.m. Saturday-Sunday). In most cases an appointment isn’t necessary. Be prepared to wait during peak hours to observe social distancing. All visitors are strongly encouraged to wear a mask or face covering for health and safety.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

05/06/2020 UPDATE

On May 5, Governor Greg Abbott issued an order for the reopening of museums, golf courses, wedding venues, hair salons, nail salons, and gyms in Texas under specific guidelines and on various dates. Find the complete order here.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

04/27/2020 UPDATE

Gov. Greg Abbott said today his statewide stay-at-home order will expire on Thursday, April 30 as scheduled, while Texas malls, stores, restaurants, movie theaters and restaurants may open Friday, May 1 with 25% occupancy. In shopping malls, food courts, play areas and interactive displays and settings must remain closed.

Outdoor sports such as golf and tennis may resume with no more than four participants in a match and they must observe social distancing guidelines. Museums and public libraries can reopen, again with the 25% capacity limitation. Businesses will be free to choose not to open.

More details here.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

4/17/2020 UPDATE

Today Governor Greg Abbott issued new Executive Orders. In addition to announcing the formation of a Task Force to focus on guiding the reopening of the Texas economy, the Governor said the state has made significant progress through the Stay Home Executive Order. However, he cautioned business openings will be guided by science and medical professionals and all Texans should expect business openings to happen in stages. Some openings were announced today with more to be announced April 27. Additional reopenings will be announced in May when it is determined the infection rate continues to decline, hospital capacity is stable and testing is at sufficient levels.

The first businesses to open will present minimal or no threat to spread COVID-19:

Effective Monday, April 20, State Parks will reopen. However, visitors must wear face masks, can’t gather in groups larger than 5, must maintain 6-foot social distance unless in same family group.

Effective Wednesday, April 22, current restrictions on doctors and medical procedures will be loosened however all licensed health care professionals and all licensed health care facilities must continue to postpone all surgeries and procedures that are not medically necessary. The loosened restrictions now allow for:

Procedures that would not deplete the hospital capacity or the PPE needed to cope with COVID-19, or

Surgeries or procedures performed in a licensed health care facility that has certified in writing to Texas HHSC both (1) that it will reserve at least 25% of its hospital capacity for treatment of COVID-19 patients, and (2) that it will not request any PPE from any public source for the duration of the COVID-19 disaster.

Effective Friday, April 24, all Texas retailers can operate with a “Retail-To-Go” model. Under this model, reopened establishments are required to deliver items to customer’s cars, homes, or other locations to minimize contact. State guidelines to re-open retail businesses can be found here:

Infection control policy and minimized staff movement between nursing homes and state supported living centers is required.

School classrooms are closed to in-classroom instruction for the remainder of the 2019-2020 school year. This applied to all public and private schools, as well as higher education.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

3/31/2020 UPDATE

Today Governor Greg Abbott issued an Executive Order implementing Essential Services and Activities Protocols for the entire state of Texas. The protocols direct all Texans to minimize non-essential gatherings and in-person contact with people who are not in the same household. The Governor’s Executive Order renews and amends his previous order enforcing federal social distancing guidelines for COVID-19, including closing schools and instructing Texans to avoid eating or drinking at bars and restaurants. The protocols allow exceptions for essential activities and services based on the Department of Homeland Security’s guidelines on the Essential Critical Infrastructure Workforce. Examples of these essential services include healthcare, grocery stores, banking and financial services, utilities, child care for essential service employees, and government services.

Today’s Executive Order follows the decision by President Trump and the Centers for Disease Control and Prevention (CDC) to enhance social distancing guidelines and extend the deadline for these guidelines to April 30.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

3/26/2020 UPDATE

The City of Plano has extended the closure of the Visit Plano Visitor Center, Plano Event Center, Plano Parks & Recreation facilities and Plano Libraries through April 27.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

3/25/2020 UPDATE

Plano Parks & Recreation has extended the athletic field closure through March 31 to align with the Collin County order.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

3/24/2020 UPDATE

Stay Home. Work Smart Logo

This morning Collin County issued an order to “Stay Home, Work Smart.” This order means the County primarily wants you to stay home unless you need to work, then go to work but do it smartly. The Collin County order is in effect as of now for the next 7 days.

Does Collin County’s order mean businesses that are currently closed can now open? Texas Governor Greg Abbott’s orders supersede Collin County’s. We should not see any impact to our order because City of Plano’s is in alignment with the Governor’s order. We have the same social distance requirements:

  • Gathering guideline of 10 people or less
  • Closed gyms, bars and movie theaters
  • Restaurants not allowed to offer dine-in

Collin County’s order emphasizes Staying Home, and if you need to work you should Work Smart. Any business outside of these restrictions will need to decide if they are or aren’t essential.

Read the Collin County order here.

The City has set up a City of Plano COVID-19 Call Line. The number is 972-941-5922. City staff are available M-F, 8 a.m.-5 p.m. to answer questions. Calls after hours can leave a voicemail and it will be returned the next day.

COVID-19 Call Line Logo. Call 792-941-5922 for questions about COVID-19 in Plano.

Follow the latest COVID-19 updates from the City of Plano here.

Follow the latest blog posts from Visit Plano here.

3/19/2020 UPDATE

Today Texas Gov. Greg Abbott announced an executive order declaring a disaster and ordered schools, bars, clubs and gyms to close and for restaurants to offer only “to go” service. This declaration goes into effect Friday, March 20 at midnight and will remain in effect until April 3, at which time the declaration may be extended.

Gov. Abbott also signed a waiver allowing Texas restaurants to deliver alcoholic beverages with food purchases. The waiver accounts for beer, wine and mixed drinks.

Find a list of Plano restaurants offering take-out, curbside pick-up, and delivery here.

Follow the latest COVID-19 updates from the City of Plano here.

3/18/20 UPDATE

Plano City Council members voted on March 17 to extend the City’s public health emergency declaration until April 27 to protect the health and safety of our citizens.

The declaration ordered that a restaurant with or without drive-in or drive through services; drive-in restaurant; drive-through restaurant; or microbrewery, micro-distillery, or winery may only provide take out, delivery, or drive-in or drive- through services as allowed by law. This restriction is in effect March 18 at 5:00 p.m. until April 27, but may be revisited or repealed by the Mayor or City Council at an earlier date.

For the complete declaration, please view the latest press release here.

Follow the latest COVID-19 updates from the City of Plano here.

3/16/20 UPDATE

The City of Plano today declared a local state of disaster for public health emergency. Extraordinary changes are required in City operations to help contain the spread of the Coronavirus or COVID-19 within our community.

Therefore, as of 5:00 p.m. today, the Visit Plano Visitor Center is closed to the public through March 27, 2020. After that time, the City of Plano will reevaluate the current COVID-19 situation prior to reopening to the public.

COVID-19 Response from Visit Plano

Visit Plano is closely monitoring the evolving situation surrounding the Coronavirus (COVID-19) and is encouraging our hotels, meeting venues, restaurants, and attractions to take extensive additional precautionary and sanitary measures beyond their normal exemplary practices.

Plano continues to welcome individual travelers and host meetings and events of all sizes. We recommend visitors to follow the health practices recommended by the CDC, like frequent handwashing, not touching the face, etc. The best way for travelers to stay up-to-date on CDC advice is to visit For information specifically geared to travelers, visit

Additionally, Visit Plano is staying in close contact with the U.S. Travel Association and Destinations International to keep abreast of industry best practices and to share information.

If you have concerns or questions regarding the safety of a specific event or business, please direct your questions to the event or property manager directly.

If at any time Visit Plano receives new guidance from the CDC, the City of Plano or the State of Texas, or if concerns begin to escalate due to emerging information, we will immediately update this page.

For More Information:

Do you part to stay healthy in Plano.